Sandata EVV has changed as of July 1st, 2024!

With a lot of feedback and even more patience, Ohio is working on a change-over of the current EVV system.  Here's what you need to know:

• There is a completely new app that must be downloaded from your phone's app store starting July 1, 2024.
  
• After July 1, the old application that is on a white background will no longer work.
  
• EVV devices that were mailed to your client will also no longer function. They can be returned to PHCS or recycled.
  
• There is also new information required for those using TVV system to call in.
  

The new system has improved functions and SHOULD help us to make the entire recording process easier! Some new system features:

• A schedule that will allow you to see who you are working with next,
  
• You will no longer have to enter the ID number to search for your clients when assigned
  
• Biometric capabilities to use your fingerprint or faceid rather than a password
  
• Works on or offline
  
• Makes it easier to capture visit information, and more!
  

Note:  The new system is having some errors currently - so you may not see all your service plan codes. Do the best you can and know we're working to get it all changed over ASAP.  

For all the step-by step instructions on how the new app works, go here:  https://sandata.zendesk.com/hc/en-us/a...-Version-2

To download the new application:

• Android: https://play.google.com/store/apps/det...a.smc.prod
  
• Apple: https://apps.apple.com/us/app/sandata-...6451209985
  

For TVV Users:

The phone number to call in your services has changed!!  For TVV visits,  call 1-833-882-0169

Your other information for IDs and services codes should remain the same. See the attached document below for the new call walk-through instructions.  

Please let us know if there is difficulty!  Thank you!!



Some Frequently Asked Questions:

How do I download the app?

1. Visit the App Store or Google Play store, depending on your mobile device.

2. Type "Sandata Mobile Connect" in the store's search tool.

3. Select the listing with the public Sandata Mobile Connect app.

4. You will be taken to the app's page. Click the "Install" or "Get" button. You may need to enter your device password to complete the download.

5. Look for the app on your home screen.

6. Tap the icon to open the app and start using it.

What do I need to log in to the app?

To log in to the new Sandata Mobile Connect app, you will need to enter a new username and password of your choice.

Username: Please use an email address you already use with your agency. If you have accounts with multiple agencies, you only need to select one of those emails. With our new simplified sign-on process, you'll select your agency after sign-on.

Password: When singing on for the first time, you will be asked to create your own password.

With the new app, you will use the same username and password for all your agency visits. You will not need to log on separately for visits with different agencies. You will only need to remember one username and password.

What are the benefits of the new app?

The new Sandata Mobile Connect app focuses on the customer experience. Caregivers will have better functionality and guidance within the app to complete record keeping in real time, allowing you to spend less time in the app and more time with your clients.

What happens if I forget my password to the new app?

Password reset has been made easier with the new app! Now, instead of reaching out to an administrator, you'll be able to request a password reset prompt to be sent to your email and can reset your password yourself.